Terms & Conditions
Last updated: 1 January 2025These Terms & Conditions ("Terms") govern your access to and use of the Inky platform (the "Service"), operated by Inky ("we", "us", "our").
By creating an account or using the Service, you agree to these Terms. If you are accepting on behalf of a company or yourself, you confirm you have authority to bind that entity.
1. The Service
Inky is a management platform for freelance tattoo artists. It lets you manage bookings and calendar, client records and consent forms, payments and invoices, your portfolio, and analytics - so you can focus on the art.
We may update, modify, or discontinue features of the Service from time to time. For material changes that substantially affect your use, we will give reasonable notice by email.
2. Your account
You are responsible for:
- Keeping your login credentials secure
- All activity that occurs under your account
- Ensuring any team members or artists you grant access to comply with these Terms
You must notify us immediately at contact@getinky.io if you suspect unauthorised access to your account.
3. Acceptable use
You may use the Service only for lawful purposes and in accordance with these Terms. You must not:
- Use the Service to collect, process, or publish personal data without a lawful basis for doing so
- Upload content that infringes any third-party intellectual property rights
- Introduce malicious code, viruses, or anything that could harm the Service or other users
- Attempt to gain unauthorised access to any part of the Service or its infrastructure
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Resell, sublicense, or make the Service available to third parties outside your own use
- Use the Service in any way that violates applicable laws or regulations
We reserve the right to suspend or terminate access where we reasonably believe these terms have been breached.
4. Client data and consent forms
When you use the Service to manage clients:
- You are responsible for having a lawful basis to collect and process client personal data
- You are responsible for informing clients how their data will be used, including booking and payment records
- You are responsible for obtaining and storing any consent required for tattoo procedures in your jurisdiction
- You must not submit special category personal data beyond what is necessary to provide the service to a client
5. Intellectual property
Our IP. We own all rights in the Service, including its software, design, and underlying technology. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription. No other rights are granted.
Your content. You retain all rights in content you upload to the Service (client data, artwork, photographs, your branding, etc.). You grant us a limited licence to use that content solely to provide the Service to you.
6. Data protection
We process personal data in accordance with our Privacy Policy. By using the Service you confirm you have read and understood it.
As an artist, you are the data controller for client personal data you submit to the platform. We process that data as your data processor. A Data Processing Addendum is available on request.
7. Availability and support
We make reasonable efforts to keep the Service available and operational. We do not guarantee uninterrupted availability. Planned maintenance will be communicated where possible.
Support is available via contact@getinky.io. We aim to respond within 2 business days.
8. Limitation of liability
What we are not liable for. To the fullest extent permitted by law, we are not liable for:
- Loss of profits, revenue, or business
- Loss or corruption of data
- Indirect or consequential loss of any kind
- Any loss arising from your use of client data or consent records
Cap. Our total aggregate liability to you under these Terms shall not exceed the fees you paid to us in the 12 months preceding the event giving rise to the claim.
What we cannot exclude. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
9. Refunds
If you are unsatisfied with the Service within 1 month of your first payment, contact us at contact@getinky.io and we will arrange a full refund.
After 1 month, subscription fees for elapsed billing periods are non-refundable except where required by law or where the Service was not delivered.
10. Termination
By you. You may cancel your subscription at any time. Access continues until the end of your current billing period.
By us. We may suspend or terminate your access immediately if you breach these Terms, or on 30 days' written notice for any other reason.
On termination. Your right to access the Service ends. We will retain your data for 90 days following termination, after which it will be deleted in accordance with our Privacy Policy. You may request an export of your data before this period expires.
11. General
Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
Amendments. We may update these Terms from time to time. We will notify you by email at least 1 month before material changes take effect. Continued use of the Service after that date constitutes acceptance.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
No waiver. Failure to enforce any provision does not constitute a waiver of that right.
Governing law. These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.